Terms of service
Effective Date: June 28, 2026
Welcome to PrimeBio.ca ("PrimeBio," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of PrimeBio.ca, including all products, services, content, and features available through our website.
By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. Company Information
PrimeBio.ca
2179 Old Norwood Rd.
Otonabee, Ontario K9J 0G6
Canada
Email: info@Primebio.ca
Phone: +1 (705) 739-1679
Website: PrimeBio.ca
2. Eligibility
By using this website, you represent and warrant that:
You are at least 18 years of age or the age of majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate, complete, and current.
3. Products
PrimeBio.ca offers:
Natural health supplements
Vitamins and minerals
Herbal and botanical products
Wellness products
Over-the-counter (OTC) medications
Other health-related products
All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.
Product images, descriptions, ingredients, pricing, and availability are provided for informational purposes and may change without notice.
4. Medical Disclaimer
The information provided on this website is intended solely for informational and educational purposes.
Nothing on this website constitutes medical advice or is intended to diagnose, treat, cure, or prevent any disease.
Always consult a qualified physician, pharmacist, or other healthcare professional before using dietary supplements or OTC medications, particularly if you:
Are pregnant or nursing
Have a medical condition
Take prescription medications
Have allergies
Never disregard professional medical advice because of information found on this website.
5. Natural Health Product Disclaimer
Natural health products sold on PrimeBio.ca should always be used according to the manufacturer's instructions.
Individual results may vary.
Customers are responsible for reading all product labels, warnings, ingredients, and directions before use.
6. Orders
All orders are subject to acceptance and product availability.
We reserve the right to:
Refuse or cancel any order.
Limit quantities purchased.
Verify customer information before processing.
Decline orders suspected of fraud or unauthorized activity.
An order confirmation email does not constitute final acceptance of your order.
7. Pricing and Payment
All prices displayed on PrimeBio.ca are in Canadian Dollars (CAD) unless otherwise specified.
We reserve the right to change prices at any time without prior notice.
Payment must be successfully authorized before an order is processed.
We accept payment methods supported by Shopify and our authorized payment providers.
8. Shipping
Shipping times provided on our website are estimates only.
PrimeBio.ca is not responsible for delays caused by:
Shipping carriers
Customs authorities
Weather conditions
Government actions
Public holidays
Force majeure events
International customers are responsible for complying with their country's import laws and regulations.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.
Please review that policy before making a purchase.
10. International Orders
Customers outside Canada are responsible for ensuring that products ordered from PrimeBio.ca may legally be imported into their destination country.
PrimeBio.ca is not responsible for:
Customs delays
Import restrictions
Import duties or taxes
Product confiscation
Regulatory actions by foreign authorities
11. Customer Accounts
If you create an account, you agree to:
Maintain accurate account information.
Keep your login credentials confidential.
Notify us immediately of any unauthorized use of your account.
You are responsible for all activities that occur under your account.
12. Intellectual Property
All content on PrimeBio.ca, including but not limited to:
Logos
Trademarks
Product descriptions
Images
Graphics
Videos
Website design
Software
Text
is owned by or licensed to PrimeBio.ca and is protected by Canadian and international intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
13. Prohibited Uses
You agree not to:
Violate any applicable laws or regulations.
Use the website for fraudulent purposes.
Attempt unauthorized access to our systems.
Upload viruses or malicious software.
Interfere with website functionality.
Collect customer data without authorization.
Use automated tools to scrape website content.
14. User Reviews
If you submit reviews, comments, testimonials, or other content, you grant PrimeBio.ca a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish such content for marketing and business purposes.
We reserve the right to remove content that is unlawful, misleading, offensive, or inappropriate.
15. Disclaimer of Warranties
This website and all products are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, PrimeBio.ca disclaims all express and implied warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy of information
Continuous website availability
16. Limitation of Liability
To the fullest extent permitted by applicable law, PrimeBio.ca, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Your use of this website.
Product purchases.
Product use.
Website interruptions.
Data loss.
Unauthorized access.
Our total liability shall not exceed the purchase price paid for the product giving rise to the claim.
17. Indemnification
You agree to indemnify and hold harmless PrimeBio.ca, its owners, directors, employees, affiliates, suppliers, and service providers from any claims, liabilities, damages, losses, and expenses arising out of:
Your violation of these Terms.
Your misuse of the website.
Your violation of applicable laws or third-party rights.
18. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Changes to These Terms
PrimeBio.ca reserves the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon publication on this page.
Your continued use of the website following any updates constitutes acceptance of the revised Terms.
22. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
PrimeBio.ca
2179 Old Norwood Rd.
Otonabee, Ontario K9J 0G6
Canada
Email: info@Primebio.ca
Phone: +1 (705) 739-1679
Website: PrimeBio.ca